CV- Jackson, Cindy

Cindy Jackson, MBA

PROFESSIONAL EXPERIENCE

GLOBAL THINKTANK INSTITUTE, LLC 2006 – Present

  • President and Managing Director, Annapolis, MD 2011 – Present
  • Co-Founder, Stow, OH 2006 – Present
  • Vice President, Business Development, Annapolis, MD 2006 – 2011

Co-founder and developer of infrastructure for international consultancy and research firm working with business, industry and academic institutions on 3 continents, including leading role in business development, brand development and social media.

  • Developed Research Division that wrote $1.5B in grant applications, including collaborative projects with Cleveland Clinic, Summa Health Care, Kent State University and Baldwin Wallace University, in areas of healthcare, social service, autistic research, charitable funding, innovation and economic development.

  • Launched international internship model working with Kent State University, University of Akron, Ohio University and 15 internships with students from China, Nepal, Liberia, Australia and the US.

  • Created, sold and implemented leadership and executive education programs for business and industry, including Lockheed Martin and Gibraltar Steel, doubling revenue for 3 consecutive fiscal years.

    UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, College Park, MD 2012 – Present

Center for Intellectual Property, The Graduate School

  • Interim Program Director, Department of Education 2013 – Present
  • Assistant Director, Programs and Resources 2012 – 2013

Provide program development in both credit and professional development courses and certificate programs. Manage, migrate and maintain membership platforms and provide technology support for learning management system and related technology.

  • Increased Professional Development course offerings by 75% in first year, including leading edge programs in Massive Online Open Courses (MOOCs), as well as Big Data and Intellectual Property.

  • Migrated membership application platform, saving $15K in implementation costs and $5K per year in operating costs.

  • Increased revenue streams by 30% in new programs with projected first year new revenue of $350K.

  • Implemented and managed data collection, data analysis and departmental metric programs to capture revenue, retention and participant satisfaction data.

KENT STATE UNIVERSITY, Kent, OH 1997 – 2006, 2012

College of Business Administration, The Graduate School of Management

  • Adjunct Faculty, Management & Information Systems, Strategy Capstone 2012
  • Director, Center Executive Education and Development 2001 – 2006
  • Program Manager, Center for Executive Education and Development 1999 – 2000
  • Web Developer 1997 – 1998

KENT STATE UNIVERSITY

Directed and led business development and outreach program for business school faculty as applied research, consulting and training in business and industry on national level. Deliver training and consulting projects for 663 site locations for 114 companies.

  • Built and maintained relationships with business, health care, service and government clients, that included Mitsui, Temple-Inland, Ford, Ferro Corporation, Alco Industries, Fontaine Trailers, Lockheed Martin, Davey Tree, ACRT and others, which led to Improved closing rate (35% up from 19%) over 18 months, 163% increase in revenue the first year as managing director, and a 155% increase in project completion rate over prior fiscal year.

  • Created grant-funded and economic development projects for organizations totaling over $400K.

  • Developed Graduate School Application Software which improved data collection by 85%. 

VERTICAL LEARNING, Kent, OH 2000 – 2002

CEO and Founder

Founded and led consulting, training and professional development firm working with computer-based skill training for adult learners, business and government professionals as well as start-up entrepreneurs. Established consulting and training firm with more than 250 business professionals trained in first year, including local government integrated computer training.

GLOBAL LOGIC, Kent, OH 1997 – 2000

CEO and Founder

Founded and led web development firm working largely with small business and start-up entrepreneurs. Developed and taught 12 entrepreneurial technology courses for the Cleveland Foundation and funded Minority Business Program for 3 consecutive years.


ADDITIONAL PROFESSIONAL EXPERIENCE

FRUITS OF LABOR, INC., Canton, OH

CEO and Founder, Lucinda’s on Fulton Restaurant, That’s a Great Idea Café, That’s a Great Idea Catering

Founded and led full-service catering and restaurant business grossing $500K in revenue in first year, including the development of white tablecloth restaurant, luncheon restaurant and catering.

METROMEDIA CORPORATION, Cleveland, OH and Canton, OH

General Manager, Ponderosa Restaurant

Unit Manager, Steak and Ale Restaurant

Managed Ponderosa restaurants in Cleveland, Wooster, Alliance and Canton, OH; General Manager for Wooster with 65 employees, 4 direct reporting managers and $3M gross revenue accountability; took unit from worst to first in 18 months.

EDUCATION

Post Graduate Coursework

  • Rhetoric and Communications, Kent State University, Kent OH, 2002 – 2004

  • Information Management, Capella University, Minneapolis, MN, 2004

MBA, Management of Info Systems & Technology, Graduate School of Management, Kent State University, Kent, OH, 2001

BA, Psychology, College of Arts and Sciences, Kent State University, Kent, OH, cum laude

Professional Development Certificates

  • Intellectual Property Management, Center for Intellectual Property, Largo, MD, 2013
  • Grant Writing (NIH and NSF), Research and Graduate Programs, Kent State University, Kent, OH

  • Management Training Program, Metromedia Corporate Training Program, Dallas, TX

  • Sales Leadership, Stark State Technical College, Canton, OH

PROFESSIONAL DEVELOPMENT CONFERENCES

  • Educause, Technical Instruction Regional Conference, Baltimore, MD, 2013

  • CMED, Conference on Management, Education and Development

PROFESSIONAL ASSOCIATIONS

  • American Grant Writers Association

  • National Association of Female Executives

  • Educause

  • Sloan-C

  • University Professional Development & Continuing Ed Association (UPCEA)


ADVISORY BOARDS

  • Board Member, Africa Aids Foundation, 2010

  • Board Member, Hattie Larlham Foundation, Autism Advisory Board, 2010 – Present


HIGHLIGHTED TECHNOLOGY SKILLS

LMS

WebCT, Blackboard, WebTycho, Desire 2 Learn, Moodle

Languages

Java, Unix, Perl, CGI, HTML, HTML5, CSS, CSS3, JavaScript, Jquery, VBscript

Industry Applications

Salesforce.com, Yourmembership.com, iModules.com, Raiser’s Edge

Data and Analytics

Excel, Access, Crystal Reports, Xcelcius, SPSS, SAS

Technical Writing

RFI, RFP, SOW and Proposal Writing, Training Manual Writing, Program Material Development, Branding Content, Marketing Collateral, SEO Programs, Article Development, Ghost Writing, Research Project Plans, Grant Writing, Forecasts, Proformas and Cash Flow Projections, P&L Reconciliation

Applications

MS Office, Photoshop, Dreamweaver, MS Project, MS Visio, Flash, Web Ex

Software Development

VBA, Access, Magic and Appcelerator, SCORM development

 

COURSES TAUGHT

  • ENTREPRENEURSHIP: Technology & Start-ups

  • ENTREPRENEURSHIP: Business Plan Development

  • ENTREPRENEURSHIP: Branding & Marketing

  • HUMAN RESOURCES: Employee Motivation & Retention

  • MANAGEMENT: Quality Circles

  • MANAGEMENT: Quality Tools for Manufacturing

  • MANAGEMENT: Principles of Leadership

  • MANAGEMENT: Quality & Lean: Gemba Kaizen

  • MGT INFO SYSTEMS: Integrated Business Policy and Strategy

  • MGT INFO SYSTEMS: Introduction to Computers

  • MGT INFO SYSTEMS: Windows & Operating Systems

  • MGT INFO SYSTEMS: Microsoft Office: Word, Excel, Access, PowerPoint and Outlook

  • MGT INFO SYSTEMS: Internet for the Professional

  • MGT INFO SYSTEMS: Internet as a Business Tool Program

  • MGT INFO SYSTEMS: Web Design: Strategic planning for web site development

  • MGT INFO SYSTEMS: Web Hosting and Development

  • MGT INFO SYSTEMS: E-commerce

  • MGT INFO SYSTEMS: E-commerce and the New Economy

  • MGT INFO SYSTEMS: Web Page Design and Development

  • MGT INFO SYSTEMS: Introduction to JavaScript


University and Adult Ed Classes:

Kent State University, Cleveland State University, Case Western University

Professional Development and Training Classes:

Portage County Government, Amweld Manufacturing, Gibraltar Steel

Economic Development Classes:

Minority Business Development Grant Program, Small Business Development Center, Center for Executive Education & Development, Alliance Women’s Club

CURRICULUM DEVELOPED (Distance Learning/Online Delivery)

MANAGEMENT: Problem Solving

MANAGEMENT: Financial Acumen

MANAGEMENT: Motivation

MANAGEMENT: Sales Strategy and Management

MANAGEMENT: E-Commerce Strategy

MBA: Global Strategy (Faculty Support)

EMBA: International Business Experience (Faculty Support)

EMBA: Marketing Management (Faculty Support)

BBA: Principles of Management (Faculty Support)

IPM: Fair Use and Licensing

IPM: Global Intellectual Property Management

IPM: Best Practices in Intellectual Property Management

IPM: Introduction to Intellectual Property Management

IPM: Digitization, Digital Media and Licensing 

IPM: Big Data and IP 

IPM: Emerging Technology & IP: MOOCs and Beyond 

EXECUTIVE EDUCATION PROGRAMS DEVELOPED

  • Six Sigma Program 8 course program for Multiple Manufacturing – 5 years

  • Management Development 8 course program for ACRT Inc (Akron, OH) 4 years

  • Diversity Training for Managers 8 course program for Parker Hannifin (Wake Forest, NC) – 4 years

  • Leadership (Succession Planning) 14 course program Lockheed Martin (Akron, OH)- 3 years

  • Quality Management Program 5 course program for Amweld & Ford (OH) – 3 years

  • High Flyer Leadership Program 12 course program ABC Trucking (Oakwood Village, OH)- 2 years

  • Executive Development Program 10 course program for ABC University (Oakwood Village, OH)

  • Global Management Program 10 course program for Mitsui (Cleveland, OH)

  • Derivative Training 4 course program for First Energy (Akron, OH)

INTERNSHIPS FACILITATED

2012 BBA Internship: Sales Management (1 Intern – University of Akron)

2011 MBA Internship: Focus International Business and Human Resources

  • Feasibility Study for Expanding Business into Shanghai (1 Intern – Kent State U)

BBA Internship: Focus International Business

  • Expand Professional Network in New Zealand, Australia and Europe (1 Intern- University of Akron)

MBA and BBA Internship: Marketing and Branding

  • Social Marketing and Branding Launch Campaign Start-up Social Utility Company

  • (1 MBA- Kent State University, 1 BBA – Kent State U, 2 BBA – University of Akron)

2010 MBA Internship: Focus Finance and Systems Modeling

  • Development of Statistically Significant System Model for Housing Industry based upon Quality of Life – (1 MBA Student – Kent State University)

Business Apprenticeship: Software Development (1 Undergrad Full Sail)

MBA and BBA Internship: Management Science

  • Systems Thinking and Management Science (1- BBA Ohio University, 1 BA Full Sail University, 2 MBA Kent State University)

RESEARCH GRANTS, FUNDING PROPOSALS AND SPONSORED PROGRAMS

Healthcare and Health Information Technology:

  • Long Term Care: The Economics Long Term Care Insurance (NIH) [with Baldwin Wallace, Cleveland Clinic and Summa Healthcare and Kent State University]

  • Chronic Disease Management: Critical Injury & Illness (NIH) [with Cleveland Clinic]

  • Chronic Disease Management: Reducing Disparities in Healthcare for Aging Populations (NIH)

  • Chronic Disease Management: Transformational Change in Healthcare (NIH Common Fund)

  • Chronic Disease Management: Information Technology Portal of Knowledge (HRSA)

  • Medical Mission (Private Foundation Campaign)

International Relief

  • Deinstitutionalization of Orphanages: Ghana (Private Foundation Campaign)

  • Providing Quality Comprehensive HIV/AIDS Prevention, Care and Treatment Services in the Federal Republic of Nigeria, Under the President's Emergency Plan for AIDS Relief (PEPFAR)

  • HIV/AIDS Program Implementation Support Through Local Universities in the Federal Democratic Republic of Ethiopia Under The President's Emergency Plan for AIDS Relief (PEPFAR)

  • Development of Health Leadership Capacity and Support of Human Resources for Health Systems in the Republic of Zimbabwe Under the President’s Emergency Plan for AIDS Relief (PEPFAR)

  • Technical Assistance for the Support of Laboratory and Other Activities in Portuguese-Speaking Countries in Africa under the President’s Emergency Plan for AIDS Relief (PEPFAR)

  • Global Partnerships with Non Governmental Organizations (NGO’s)

  • Improving HIV Prevention Initiatives in Communities in the Republic of Zambia under the President’s Emergency Plan for AIDS Relief (PEPFAR)

  • Implementation of Programs for the Prevention, Care and Treatment of HIV/AIDS in the United Republic of Tanzania to Increase Local Capacity and Sustainability by Engaging Local Indigenous Partners under the President’s Emergency Plan for AIDS Relief (PEPFAR)

  • USAID ASHA Grant and POV Submission: Uganda Center for Excellence

Youth, Juvenile Justice and Education Programs
  • Foster Care Residential Program (Private Foundation Campaign)

  • Office of Juvenile Justice Tier 2 Program Youth Making Better Choices

  • Office of Juvenile Justice Tier 1 Program Pregnancy Prevention

  • Diversity Mentoring (Private Foundation Campaign)

  • Russian Culture and Language Camp for Children (Private Foundation Campaign)

  • Autism Center of Excellence (HHS)

  • Autism Treatment Centers (SBIR)

  • Children’s Opera Expansion (University Funded)


Neighborhood Revitalization, Community Development, Affordable Housing
  • Systems Approach to Community Development (Private Foundation Campaign)

  • Re-entry Initiative: Indiana Correctional Institutions (DOJ)

  • System of Care: Sumner City Project (Private Foundation Campaign)

  • Affordable Housing: Neighborhood Revitalization (Private Foundation Campaign)

  • Affordable Housing: East Cleveland Revitalization (Private Foundation Campaign)

  • Community Development: Community Mixed Use Development (Local HUD)

  • Coastal Community Development: California (Venture Capital Campaign)

  • Community Development: Historical Reclamation Idaho (Private Foundation Campaign)

Economic Development
  • Invention Commercialization Venture Capital Campaign: Security Device

  • Invention Commercialization Venture Capital Campaign: Airbag Improvement

  • Invention Commercialization Venture Capital Campaign: Fitness Equipment

Green, Sustainable and Carbon Footprint Technologies
  • Biofuels: Hydrogen Fuel Cell (State level funding)

  • Biofuels: Seagrass Fuel Conversion Project (NSF)

  • Agricultural Programs: Sustainable farm project (Sweet Pea Production) USDA

  • Agricultural Programs: Green Pesticide Project Equestrian (USDA)

  • Ultra Light Alternative Aerospace Development (Prototype Development)

Economic Development Research and Funding
  • Job Retention: Gibraltar Steel (2 years)

  • Job Retention: Duracote

  • Job Retention: Amweld Industries

  • Job Retention: Fontaine Trailer

  • Job Retention: Davey Tree

  • Job Retention: Portage County Commissioners (3 years)

  • Applied Research: MANAGEMENT: STRATEGY: ACRT

  • Applied Research: HUMAN RESOURCES: Gibraltar Steel

  • Applied Research: HUMAN RESOURCES: Amweld Industries

  • Applied Research: TRANSLATION: America’s Body Company

  • Applied Research: RESEARCH DEVELOPMENT: ACRT

  • Applied Research: BUSINESS COMMUNICATION: Kings Medical Company

  • Applied Research: MANAGEMENT: LEADERSHIP: Lockheed Martin (4 years)

  • Applied Research: HUMAN RESOURCES: Ford Stamping Plant Walton Hills